--- title: Responsible Security Vulnerability Disclosure Policy description: Information security is taken very seriously at EBANX, which is why we are committed to adhering to the industry's best practices and regularly undergoing the scrutiny of both internal and external audits to ensure we are capable of protecting ourselves, our merchants, partners, and customers from any associated risk. ---         - Our Solution - Latin America - Resources - About Us - [![Get in Touch](https://no-cache.hubspot.com/cta/default/2112879/c6f4ace8-d79a-45d0-8e58-15472ad54406.png)](https://cta-redirect.hubspot.com/cta/redirect/2112879/c6f4ace8-d79a-45d0-8e58-15472ad54406) - [Log in](https://dashboard.ebanx.com/?locale=en) - ‹ #### [Our Solution A localized solution that covers all the bases for doing business in Latin America. Explore our solution](https://business.ebanx.com/en/complete-solutions) #### Payments - [Payment Processing](https://business.ebanx.com/en/latin-america/payment-processing) - [Payment Methods](https://business.ebanx.com/en/latin-america/payment-methods) - [Installments](https://business.ebanx.com/en/latin-america/payment-methods/installments) - [Local Acquiring](https://business.ebanx.com/en/latin-america/local-acquiring) - [Recurring Payments](https://business.ebanx.com/en/latin-america/recurring-payments) - [Industries](https://business.ebanx.com/en/industries) #### Beyond Payments - [Fraud Prevention](https://business.ebanx.com/en/complete-solutions/ebanx-shield) - [Consumer Support](https://business.ebanx.com/en/complete-solutions/consumer-service) - [Merchant Services](https://business.ebanx.com/en/complete-solutions/merchant-success) - [Localization Consulting](https://business.ebanx.com/en/complete-solutions/localization) - [EBANX Dashboard](https://business.ebanx.com/en/complete-solutions/ebanx-dashboard) #### Integrations - [EBANX Drop-in](https://business.ebanx.com/en/latin-america/drop-in) - [All Integrations](https://business.ebanx.com/en/integrations/how-to-integrate) - [Documentation](https://developer.ebanx.com/) - ‹ #### [Latin America An attractive market for companies worldwide that adapt to the region and overcome the local challenges. Discover Latin America](https://business.ebanx.com/en/latin-american-market) #### Markets - [Brazil](https://business.ebanx.com/en/brazil) - [Mexico](https://business.ebanx.com/en/mexico) - [Colombia](https://business.ebanx.com/en/colombia) - [Chile](https://business.ebanx.com/en/chile) - [Argentina](https://business.ebanx.com/en/argentina) - [Peru](https://business.ebanx.com/en/peru) - [Bolivia](https://business.ebanx.com/en/bolivia) - [Ecuador](https://business.ebanx.com/en/ecuador) - [Uruguay](https://business.ebanx.com/en/uruguay) - [Paraguay](https://business.ebanx.com/en/paraguay) - [Central America](https://business.ebanx.com/en/central-america) - ‹ #### [Resources Get access to data and insights from the EBANX content hub. View Resources](https://business.ebanx.com/en/resources) - [Payments Explained](https://business.ebanx.com/en/resources/payments-explained) - Access the complete glossary of the payments industry. - [LABS](https://labsnews.com/en/) - Read the latest news of the Latin American market. - [EBANX Blog](https://blog.ebanx.com/en/) - Get the latest insights and trends about the payments landscape to grow your business. - ‹ #### [About Us We created a technological payment solution that connects Latin American consumers to huge companies from all over the world. Discover our history](https://business.ebanx.com/en/about-ebanx) #### We are EBANX - [Press Room](https://business.ebanx.com/en/press-room) - EBANX in the news. - [Careers](http://carreiras.ebanx.com/) - Join our team. - [Partners](https://business.ebanx.com/en/partners) - A powerful regional partnership. - [Contact Us](https://business.ebanx.com/en/contact) - Start your journey with EBANX. [EBANX Compliance and Legal Hub](https://business.ebanx.com/en/legal) # EBANX Terms & Conditions ##### View All Other documents [EBANX Values](https://business.ebanx.com/en/legal/ebankers/values/) [Code of Conduct](https://business.ebanx.com/en/legal/ebankers/code-of-conduct/) [Anti-Money Laundering Policy](https://business.ebanx.com/en/legal/merchants/aml-policy/) [Anti-Bribery and Corruption Policy](https://business.ebanx.com/en/legal/ebankers/terms-and-conditions/policy-anti-bribery-and-corruption/) [Business Continuity Management](https://business.ebanx.com/en/legal/customers/business-continuity-management) [Socio-environmental Responsibility Policy](https://business.ebanx.com/en/legal/ebankers/socio-environmental-responsibility-policy) [Information Security Policy](https://business.ebanx.com/en/legal/ebankers/terms-and-conditions/information-security-policy/) [Information Security for Third Parties](https://business.ebanx.com/en/legal/ebankers/terms-and-conditions/information-security-for-third-parties/) [Responsible Security Vulnerability Disclosure Policy](https://business.ebanx.com/en/legal/ebankers/responsible-security-vulnerability-disclosure-policy/terms-and-conditions/) [Gifts, Presents and Hospitality for Third Parties](https://business.ebanx.com/en/legal/ebankers/gifts-presents-and-hospitality-for-third-parties/) [Sustainability Report 2021](https://business.ebanx.com/hubfs/reports/sustainability-report-2021.pdf) # Responsible Security Vulnerability Disclosure Policy Updated on October 18th, 2022. Information security is taken very seriously at EBANX, which is why we are committed to adhering to the industry's best practices and regularly undergoing the scrutiny of both internal and external audits to ensure we are capable of protecting ourselves, our merchants, partners, and customers from any associated risk. EBANX also acknowledges the positive impact that responsible security research can have on our services and the important role that the external security community plays in it. That's why we count on an external bug bounty program. [Hackaflag](https://bugbounty.hackaflag.com.br/) is an external program that allows researchers to report security flaws in EBANX and in the companies in its economic group systems. Each vulnerability reported to the Cyber Security Team will be analyzed for validity and complexity, and issued a score that reflects on a bounty. If, despite our best efforts, you believe to have found a security issue within our APIs, systems, plugins, SDKs, platforms and/or applications, please subscribe to [hackaflag.com.br](https://bugbounty.hackaflag.com.br/) and provide details of the vulnerability, including information needed to reproduce and validate the vulnerability and a Proof of Concept (POC), and any other information you deem necessary to reproduce or to access the impact of the vulnerability. In addition, we explicitly ask researchers to refrain from: - Anything that could possibly degrade the availability of our services (e.g. denial of service attacks); - Spamming; - Impersonation and other social engineering attacks (including phishing) to our employees, merchants, partners and/or customers; - Physical security attacks; - Data privacy violations; - Modification of any data; - Publicly disclosing an issue before we get a chance to address it within a reasonable amount of time; - Any lateral movement and post-exploitation past the initial exploitation ## Reporting Please subscribe to [hackaflag](https://bugbounty.hackaflag.com.br/) and send your report. By following the guidelines above, we commit to not taking legal action against you or seeking the involvement of law enforcement. #### EBANX's top products and services for enterprise companies - [Our Solution](https://business.ebanx.com/en/complete-solutions) - [Digital Wallets](https://business.ebanx.com/en/latin-america/digital-wallets) - [Credit and Debit Cards](https://business.ebanx.com/en/latin-america/payment-methods/credit-and-debit-cards) - [Boleto Bancario in Brazil](https://business.ebanx.com/en/brazil/payment-methods/boleto-bancario) - [Installments](https://business.ebanx.com/en/latin-america/payment-methods/installments) - [OXXO in Mexico](https://business.ebanx.com/en/mexico/payment-methods/oxxo) - [Alternative Payments](https://business.ebanx.com/en/latin-america/payment-methods/online-alternative-payments) ##### Solutions - [Local Payment Methods](https://business.ebanx.com/en/latin-america/payment-methods) - [Payment Processing](https://business.ebanx.com/en/latin-america/payment-processing) - [Local Acquiring](https://business.ebanx.com/en/latin-america/local-acquiring) - [Recurring Payments](https://business.ebanx.com/en/latin-america/recurring-payments) - [Fraud Prevention](https://business.ebanx.com/en/complete-solutions/ebanx-shield) - [Consumer Support](https://business.ebanx.com/en/complete-solutions/consumer-service) - [Merchant Services](https://business.ebanx.com/en/complete-solutions/merchant-success) - [Localization Consulting](https://business.ebanx.com/en/complete-solutions/localization) - [EBANX Dashboard](https://business.ebanx.com/en/complete-solutions/ebanx-dashboard) ##### Markets - [African Market](https://business.ebanx.com/en/africa) - [Latin American Market](https://business.ebanx.com/en/latin-american-market) - [Argentina](https://business.ebanx.com/en/argentina) - [Bolivia](https://business.ebanx.com/en/bolivia) - [Brazil](https://business.ebanx.com/en/brazil) - [Central America](https://business.ebanx.com/en/central-america) - [Chile](https://business.ebanx.com/en/chile) - [Colombia](https://business.ebanx.com/en/colombia) - [Ecuador](https://business.ebanx.com/en/ecuador) - [Mexico](https://business.ebanx.com/en/mexico) - [Paraguay](https://business.ebanx.com/en/paraguay) - [Peru](https://business.ebanx.com/en/peru) - [Uruguay](https://business.ebanx.com/en/uruguay) ##### Integrations - [EBANX Drop-in](https://business.ebanx.com/en/latin-america/drop-in) - [All Integrations](https://business.ebanx.com/en/integrations/how-to-integrate) ##### Industries - [Payments for Global Companies](https://business.ebanx.com/en/industries) - [EBANX for E-commerce Solution](https://business.ebanx.com/en/industries/e-commerce) - [EBANX for SaaS Solution](https://business.ebanx.com/en/industries/global-saas) - [EBANX for Gaming Solution](https://business.ebanx.com/en/industries/online-gaming) - [EBANX for Sharing Economy Solution](https://business.ebanx.com/en/industries/sharing-economy) - [EBANX for Streaming Solution](https://business.ebanx.com/en/industries/streaming) - [EBANX for Social & AD's Solution](https://business.ebanx.com/en/industries/social-media) - [EBANX for Travel & OTA's Solution](https://business.ebanx.com/en/industries/travel-and-ota) - [EBANX for Retail Marketplace](https://business.ebanx.com/en/industries/retail-marketplace) ##### Resources - [Resources Hub](https://business.ebanx.com/en/resources) - [EBANX Blog](https://blog.ebanx.com/en/) - [Payments Explained](https://business.ebanx.com/en/resources/payments-explained) - [LABS](https://labsnews.com/en/) ##### About us - [Contact Us](https://business.ebanx.com/en/contact) - [About EBANX](https://business.ebanx.com/en/about-ebanx) - [Partners](https://business.ebanx.com/en/partners) - [Press Room](https://business.ebanx.com/en/press-room) - [Careers](http://carreiras.ebanx.com/) - [Compliance & Legal HUB](https://business.ebanx.com/en/legal) - [Sitemap](https://business.ebanx.com/en/sitemap) ##### Useful Links #### Latin America - [Payments in Latin America](https://business.ebanx.com/en/latin-america/payment-methods) - [Cross-border Payments in Latin America](https://business.ebanx.com/en/latin-america/cross-border-payments) - [Payment Processing in Latin America](https://business.ebanx.com/en/latin-america/payment-processing) - [Payment Gateway in Latin America](https://business.ebanx.com/en/latin-america/payment-gateway) - [Latin American Market](https://business.ebanx.com/en/latin-american-market) #### Brazil - [Payments in Brazil](https://business.ebanx.com/en/brazil) - [Payment Methods in Brazil](https://business.ebanx.com/en/brazil/payment-methods) - [Boleto Bancário in Brazil](https://business.ebanx.com/en/brazil/payment-methods/boleto-bancario) - [Debit and Credit Cards in Brazil](https://business.ebanx.com/en/brazil/payment-methods/credit-card) - [Payment Processing Brazil](https://business.ebanx.com/en/latin-america/payment-processing) #### Mexico - [Payments in Mexico](https://business.ebanx.com/en/mexico) - [Payment Methods in Mexico](https://business.ebanx.com/en/mexico/payment-methods) - [OXXO Payment Method](https://business.ebanx.com/en/mexico/payment-methods/oxxo) - [Debit and Credit Cards in Mexico](https://business.ebanx.com/en/mexico/payment-methods/credit-and-debit-cards) - [Payment Processing Mexico](https://business.ebanx.com/en/latin-america/payment-processing) [![EBANX Logo](https://business.ebanx.com/hubfs/global_assets/logos/logo-ebanx--white.svg)](https://business.ebanx.com/en/) - [English](https://business.ebanx.com/en/) - [Español](https://business.ebanx.com/es/) - [Português](https://business.ebanx.com/pt-br/) - [中文](https://business.ebanx.com/zh-cn/) ###### Stay Connected - [![Visit our LinkedIn](https://business.ebanx.com/hubfs/Website/master/images/svg/icons/social/color/button/linkedin.svg)](https://www.linkedin.com/company/ebanx/) - [![Visit our YouTube Channel](https://business.ebanx.com/hubfs/Website/master/images/svg/icons/social/color/button/youtube.svg)](https://www.youtube.com/channel/UCK2Qn2hxh9acfkpaWjL7uyw) - [![Visit our Instagram](https://business.ebanx.com/hubfs/Website/master/images/svg/icons/social/color/button/instagram.svg)](https://www.instagram.com/ebanxlife/) Users are advised to read the [Privacy Policy](https://business.ebanx.com/en/legal-terms/for-customers/privacy-policy) CAREFULLY. View service restrictions on the [compliance page](https://business.ebanx.com/en/compliance/ebanx-values). The brand "EBANX" and the domain "ebanx.com" represent a group of several products and companies in Brazil and other countries. Some of these products may only be available for specific industries or countries, contact EBANX team to get further information.