localization

Succeeding in Latin America depends on great localization

With the growing access of Latin Americans to international websites, most global companies today have the potential to meet the demands of this market.

Beyond local payment methods, the effectiveness of entering and expanding into this new market is largely dependent on the correct implementation of localization, not just in terms of language, but also in terms of cultural preferences, brand awareness, and regulatory aspects from each country.

This is why EBANX offers a package of services that seeks to implement these localization strategies in a simple and effective way that is conducted by those who know Latin America best: Latin Americans themselves.

Improve customer satisfaction

For us, your customers are the most important asset you have, and that's why we focus all our efforts on providing them the best possible experience from the moment they begin shopping on your website to the moment they need help with their purchases or refunds.

Customer Support

24/7 in the local language (Portuguese and Spanish)

User-centered philosophy

We provide the best payments experience

Make your market penetration faster

Adapting your site, language, promotions, and communication to local culture is essential to effectively expand. Also important is having your brand mentioned in major portals of communication and influence in the Latin American market.

Localization Consulting

Through consulting steps and meetings, our specialists perform UX adjustments, checkout page enhancements, promotion suggestions on special dates, brand positioning, competitor analysis, and future opportunities in the region. We provide everything necessary, so that global companies are properly “adjusted” to the local culture and thus increase their sales and attract more consumers in Latin America.

TheShoppers.com

The Shoppers is EBANX’s property channel and the largest shopping influencer in Latin America, created to answer consumers’ questions about international purchases and to recommend the best products and brands.

Visit TheShoppers.com

Latin American Business School

By providing in-depth and accurate content on the region's economic landscape, e-commerce, and payments industry, LABS helps global entrepreneurs enter and scale their business in Latin America.

Visit LABS

Be aware of local regulations & sheltered from risks

Legal issues can vary widely from country to country, even within the same region, as may fraudulent attempts and fraud in the world of payments. Therefore, having the support of a specialized and local team is extremely important for the protection of your business in Latin America.

Legal & Compliance Support

Focused on preventing, detecting, and responding to internal & external risks

Regionalized fraud solution

EBANX developed a robust fraud prevention strategy focused on the Latin American environment. Get to know more about EBANX Shield

We offer you intelligence and visibility

Special Campaigns

We promote marketing campaigns focused on preferred payment methods and on special dates, such as 11/11, to increase your sales.

Multi-channel Campaigns

We are constantly spreading the news and advertising to customers through email marketing, public relations actions, and our proprietary channels (blogs and social media platforms).

Market Intelligence

Our Business and Commercial Intelligence teams are constantly studying and searching for trends, research, and innovations that allow you to better understand the market.

Local Interface and Partnerships

We partner with the main financial and payment institutions in Latin America for you to have the most secure and appropriate coverage.