A local ambassador of your brand in Latin America
EBANX connects global companies to Latin American consumers. It's our mission to provide the best services for the merchants and for the shoppers as well. Our team of over 70 people is constantly working to support the consumers in their local language and in different channels, ensuring a great purchase experience.
Your customers deserve not only payment solutions, but great experiences
When doing business in Latin America, understanding the consumers and being able to communicate with them can be a challenge for international brands.
A large part of the population only speaks Spanish or Portuguese, in Brazil for example only 5% of the population speaks English. Therefore their fear when shopping online from international Websites increases, once they are afraid of not being able to contact the merchant after the purchase.
International purchases are a path built on trust. The Beyond Borders Research 2019, conducted by EBANX, mapped the behavior of Brazilians in relation to shopping in foreign websites. The study identified that for 54% of respondents, the trust in international e-commerce stores is closely related to language. They say they are not comfortable with shopping on an international website that is not in Brazilian Portuguese.
With this in mind, EBANX supports your customers in their local language to provide the best attendance while you focus on your business. You can count on us to solve any problem or doubt the consumer may have along their journey.
Guarantee excellent consumer satisfaction and encourage new purchases
We are Latin Americans who understand the region's culture and consumer behavior. Therefore our customer service team is able to deal with all the requests and doubts that the clients may have, so they can feel safe and confident to keep buying from our merchants.
people working to make your customer's experience even better.
of the customer support is via live chat, in real-time.
of customer satisfaction.
A platform to answer to the end-user needs, offering self-service solutions to improve customer care quality. Through EBANX Help Center the consumers can find all the information about their purchases including payments, product tracking, reimbursement, and more. Through technical analysis and understanding of how consumers use search engines, we can help your company become visible to your local target audience.
Pre-service filter within the chat
Automatically refund flow
Help Center absorbs more than 90% of the customer's doubts.
Only 9% of consumers prefer to contact an agent.