Restricted and Prohibited
Products and Services

Some activities and services may not be performed or sold using the services of EBANX because their marketing is not lawful, or because it is regulated by legal or regulatory requirements, or because EBANX does not allow the use of the service to both.

This list was made considering EBANX´s current understanding of laws, risk factors and reputational impact and shall not be, under any circumstances, violated or infringed. It shows which Merchant Products/Services cannot be processed by EBANX, or which Merchant Products/Services need an express preapproval from EBANX before processing.

Prohibited list:


EBANX will never work with the following Merchants products or services - General List of Prohibited items across LATAM:

1. Adoption agencies;

2. Adult content, pornography and sexual related products or services (i.e.: live porn, sex chat, etc.);

3. Alcohol, tobacco, nicotine or related products;

4. Asbestos;

5. Biological material of human origin (i.e.: hormones, human hair, etc.);

6. Precious metals, jewels or any other manufactured product made from these materials - Buying or trade;

7. Cash, paper currency or any other bearer bonds;

8. Controlled substances and/or other products that offer risk to consumer safety;

9. Corrosive and explosive materials, compressed gases and aerosol, inflammable liquid, oxidizing materials, flammable solids; 

10. Cryptocurrency, bitcoin, e-wallets, and prepaid credit cards and related products and services;

11. Debt collection;

12. Dental bleaching;

13. Drugs or any kind of illegal substances, including products that simulate the effects of any illegal drug; just as any substances for the manufacture of drugs and any equipment used to produce, compounding, converting, processing, preparing, conceal and consume illicit drugs;

14. File sharing and cloud storage services;

15. ForEx, binary options, stock market and/or investment programs or courses (assets, stocks, shares, etc.), and future investments;

16. Gambling services, lotteries, or related services (i.e.: poker course, cash out games, etc.);

17. Insurance services;

18. Invasive cosmetic treatments (i.e.: botox, peeling, hyaluronic acid, etc.);

19. Lawyer services and/or advice;

20. Live animals;

21. Loan (including car consortium and mortgage);

22. Medical practices;

23. Medicines (exclusively sold by prescription or not) or any substances that are related with miraculous cure of any disease or health condition, including any hospital equipment;

24. Military weapons and ammunition, simulacros and controlled equipment (archery, sportive weapons, hunting equipment, weapon’s replica, etc.);

25. Multilevel marketing companies, pyramid schemes, Ponzi schemes or any program that promises profit with any deadline;


27. Plants, seeds, herbage, grass and living plant species; straw and forage;

28. Poisons: liquid, solid or gas;

29. Political parties (i.e.: campaign finance, donations and subscriptions for politicians, political causes);

30. Products related to pedophilia, child pornography, nudity of minors, as well as articles in any way involving the illegal participation of minors;

31. Products that injuries trademarks, patents, copyrights, and other intellectual property rights (i.e.: counterfeit products);

32. Prostitution agencies;

33. Radioactive material;

34. Religious institutions;

35. Sports forecasting, odds making, phantasy games and/or any kind of game that promises earning profits or bonus in any currency;

36. State owned companies;

37. Stolen products, subtracted anyway, smuggled, counterfeit, adulterated or replicated;

38. And any other product, services, or activity in jurisdictions where it is considered illegal;

We also have some specific prohibited products/services for different LATAM countries.


Only for Argentina

1. Ceramic and glass products;

2. Dry powder (colorant or not);

3. Fertilisers;

4. Live animals or dead - inclusive rare animals, edible meat offal and edible or not fats;

5. Mineral products (e.g. Salt; Sulphur; earths and stone; plastering materials; lime and cement);

6. Natural products or diet products;

7. Paints, varnishes and similar substances;

8. Products with pheromones;

9. Unlocking of cell phones, programming of electronic cards, evasion devices for game consoles, unblocking of TV channels, among others. R4i adapter (Nintendo);

10. Wood and articles of wood; wood charcoal; 


Only for Chile

1. Online auctions;

2. Timeshare programs, travel clubs and reservation centers;

3. Unlocking of cell phones, programming of electronic cards, evasion devices for game consoles, unblocking of TV channels, among others. R4i adapter (Nintendo);


Only for Colombia

1. Online auctions;

2. Products with dry ice;

3. Unlocking of cell phones and accessories, programming of electronic cards, evasion devices for game consoles, unblocking of TV channels, among others. R4i adapter (Nintendo);

4. Used clothing and footwear;


Only for Ecuador 

1. Certain epoxies and esters,

2. Reptile hides;

3. Rugs;

4. Used clothing and shoes;

5. Used tires and vehicles;

6. Worked ivory and ivory articles;


Only for Mexico

1. Art objects, collectibles and antiques;

2. Miraculous products (products that promise cure of any disease or improvement of health condition);

3. Protection services;

4. Timeshare programs, Travel Clubs and Reservation Centers;

5. Unlocking of cell phones, programming of electronic cards, evasion devices for game consoles, unblocking of TV channels, among others. R4i adapter (Nintendo);


Only for Peru

1. Cameras and complex security systems (closed circuit);

2. Camouflaged articles and uniform and any other which is for the exclusive use of the Armed Forces (Army, Police, Navy, Air Force and Special Groups);

3. Self-inflating products such as boats and lifejackets;

4. Unlocking of cell phones, programming of electronic cards, evasion devices for game consoles, unblocking of TV channels, among others. R4i adapter (Nintendo);

5. Used car parts;

6. Used clothing and footwear;

7. War toys, including pellet guns, water and foam darts (NERF);

8. Yoyo loco, yoyo chino, water ball, meteoric ball;


EBANX may work with the following merchants with EBANX preapproval, which can be denied or revoked where it finds this to pose a risk to EBANX business or reputation:

1. Affiliates programs;

2. Any kind of regulated product (i.e.: by sanitary authorities);

3. Batteries and similar;

4. Companion/ Dating Services;

5. Consultant services;

6. Cosmetic products and additives;

7. Dietary supplements and products to gain muscle mass; 

8. Digital seminars, programs, e-books, etc.;

9. Donations or Charities;

10. Esoteric services, cartomancy, fortune teller, palmistry, and related services;

11. Flight ticket; 

12. Food and its raw materials;

13. Gift card;

14. Items with lithium battery (i.e. hoverboards, balance to weigh and similar);

15. Medical equipment;

16. Miles programs (i.e. flyer programs, loyalty program); 

17. Natural Products or medicines, vitamins, Diet Products, Muscle Enhancers, etc.;

18. Parties and events;

19. Perfume;

20. Pesticides and plant nutrients;

21. Photographic or cinematographic products; 

22. Products of animal origin;

23. Products or services related with social, political, or religious organizations;

24. Telecommunication services;

25. Tickets/entrance (i.e. shows, theatre and football matches); 

26. Travel agency.

27. Works of art and antiques.

* Our list is always evolving and is not limited to these categories.