A customer can misspell a street name, fill out a wrong zip-code or make any other address mistake. In case the Brazilian post cannot reach the customer within their two standard attempts, the package goes back to the national post warehouse and LEVE is notified.
With 24/7 customer support available in Portuguese, LEVE directly contacts the Brazilian consumer so they can either correct the address for a new delivery attempt or pick up the package themselves at a Brazilian post agency.
LEVE also notifies the customer in case a parcel above the de minimis threshold of USD 50 is held at Customs, reducing the chance of parcels being returned to the merchant due to the non-payment of taxes.