EBANX Customer Service

We speak your customer's language

Our Customer Service team provides the best attendance for your customer so you can focus on your business.

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¡Hola!
     

Communicate with your customers in their local languages

In addition to the uniques payment methods, another major challenge for international companies to enter the Latin American market is to communicate with their customers in their local languages.

A large part of the Latin American population only speaks Spanish or Portuguese, which increase their fear of shopping online from international Websites, once they are afraid of couldn't contact the merchant after the purchase.

With this in mind, EBANX supports your customer 24 hours a day, 7 days a week, in their local language. You can count on us to solve any problem our doubt your consumer may have along their journey.

E-mail

Answered as soon as they arrive.

Phone

A 24/7 team ready to answer their calls.

Chat

Customers can talk to our experts directly from our Website.

Jessica Benitez, a true CS Hero
Jessica Benitez

Customer Service Agent

ebanker since April 16, 2018

Your customer supported by real Latin Americans

EBANX was born in Latin America and it is your best partner when it comes to understand your customer and solve their doubts and problems. Count on a team who truly understands your end-user.

52

people working to make your customer's experience even better.

60%

of the emails replied in 15 minutes and 90% within 2 hours.

90%

of customer satisfaction.

98,8%

of the tickets are simple doubts related to the shopping process.

Discover other EBANX's services that go beyond payment solutions

EBANX Merchant Marketing

Delivering incredible services to not only provide tactical solutions but also promote a Merchant's success.

Learn More

EBANX Shield

A robust fraud prevention strategy focused on Latin America environment.

Learn More

Ready to start with EBANX?

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